Terms of Service
1.Who we are
The platform at app.myoceanfreight.com (the "Service") is operated by P.J.A.I. SOLUTIONS, a sole proprietorship registered in Malaysia, Registration No. 202503142923 (003734499-P) ("we", "us"). "You" means the company or person that subscribes to the Service, and everyone who uses it under your subscription.
By subscribing to, logging in to, or using the Service you agree to these Terms.
2.The Service
The Service is an online tool for searching and comparing ocean freight rates (FCL and LCL), haulage tariffs and related price trends. The information is compiled from carrier and vendor rate sheets and other sources available to us.
We are not a carrier, freight forwarder, NVOCC or booking agent. We do not sell freight, accept bookings, or act on behalf of any carrier. Carrier and vendor names are shown only to identify whose rate is displayed and do not imply any affiliation with or endorsement by them.
3.Rates are for reference only
- Rates shown are indicative information, not offers. They are subject to the carrier's own confirmation, space and equipment availability, validity period, surcharges, local charges and terms.
- You must confirm every rate with the carrier or vendor before quoting it to your customer or making a booking.
- We work to keep the data current and correct, and aim to publish a new rate sheet on the same business day we receive it. However, rate sheets change frequently and can contain errors, and we do not warrant that any rate is accurate, complete, current or available.
- Remarks such as surcharge notes, transit times and validity dates are summaries. The carrier's own documents prevail.
4.Accounts
- We create login accounts for you. Accounts are for your own employees only. You may ask us for additional logins for your team at no extra charge.
- Keep passwords confidential and do not share a login with anyone outside your company. Tell us promptly if an employee with access leaves or if you suspect unauthorised use.
- You are responsible for activity carried out under your accounts.
5.Fees and payment
- The subscription fee is RM 2,000 per month, or as stated on your invoice, plus any tax that applies.
- Fees are payable in advance by bank transfer against our invoice. Access is activated when payment is received and runs until the paid-through date shown to you.
- There is no automatic renewal and no minimum term. If a period is not renewed, access ends on the paid-through date.
- Fees already paid are not refundable, except where we end your subscription without cause (clause 11) or where the law requires a refund.
- We may change the fee for future periods by giving you at least 30 days' notice.
6.Acceptable use
The Service and its data are licensed to you for your own internal business use, such as preparing quotations for your own customers. You must not:
- resell, sublicense, publish or redistribute the data, or give third parties access to it, whether as screenshots, exports, lists or otherwise, beyond individual rates included in your own quotations;
- copy the data in bulk, or use scripts, bots or other automated means to extract it;
- use the data to build or supply a competing rate database or service;
- attempt to access data or accounts you are not entitled to, or interfere with the operation or security of the Service.
7.Contributor Rewards
Contributor Rewards is an optional programme under which subscribers may earn rebates by sharing carrier rates with us.
- Rebate. If you send us a carrier rate that is newer than the rate for that carrier and lane on the Service, before we have updated it ourselves, you earn a rebate of 10% of that month's subscription fee. Rebates accumulate up to a maximum of 100% of that month's fee.
- Verification. Every submission is checked against our own update records and against carrier documentation. Whether a submission qualifies is decided by us, acting reasonably.
- How it is paid. A rebate is applied as a credit against your next subscription invoice. It is not paid in cash and has no cash value if your subscription ends.
- Warnings. A submission that is inaccurate, altered or not supported by carrier documentation receives a warning. After three warnings you permanently lose eligibility for Contributor Rewards.
- Only share what you are free to share. By submitting a rate you confirm that you obtained it lawfully and that sharing it with us does not breach any confidentiality obligation, contract or law that binds you. Do not send us information you have agreed to keep confidential. We do not ask for, and do not want, such information. You are responsible for any claim that arises because you shared something you were not entitled to share.
- Use of submissions. You allow us to use submitted rates in the Service and show them to other subscribers, without identifying you as the source.
- We may change or end the programme at any time by giving notice. Rebates already earned for verified submissions will still be honoured.
8.Intellectual property
The Service, including its software, design and the compilation and arrangement of data, belongs to us. These Terms do not transfer any ownership to you. Carrier names and marks belong to their respective owners.
9.Availability
We aim to keep the Service available but do not guarantee uninterrupted access. The Service may be unavailable during maintenance or because of matters outside our control, including failures of hosting, network or other third-party providers.
10.Liability
- The Service is provided "as is". To the fullest extent permitted by law, we exclude all warranties not expressly stated in these Terms.
- We are not liable for any loss arising from your reliance on a rate or other information shown on the Service, including under-quoted shipments, rate differences, surcharges, missed sailings or lost business.
- We are not liable for indirect or consequential loss, or for loss of profit, revenue, business or goodwill.
- Our total liability to you in connection with the Service is limited to the subscription fees you paid to us in the three months before the claim arose.
- Nothing in these Terms excludes liability that cannot be excluded under Malaysian law.
11.Suspension and termination
- You may stop at any time by not renewing. Access continues until your paid-through date.
- We may suspend or end your access immediately if you breach these Terms, in particular clause 6, or if fees are unpaid. No refund is due in that case.
- We may end your subscription without cause by giving notice. In that case we will refund the unused part of any period you have already paid for.
- Clauses 3, 6, 8 and 10 continue to apply after your subscription ends.
12.Personal data
To operate your subscription we collect the names, work email addresses and phone numbers of your contact persons and users, your company name, and basic login records. We use this information only to provide and bill the Service and to contact you about it. We do not sell it.
Account and login data are stored with third-party hosting and authentication providers, whose servers may be located outside Malaysia. We handle personal data in accordance with the Personal Data Protection Act 2010. You may ask us to access, correct or delete your personal data by writing to the address below.
13.Changes to these Terms
We may update these Terms from time to time. We will post the updated version on this page and change the date at the top, and we will notify subscribers by email of material changes. Continuing to use the Service after a change takes effect means you accept the updated Terms.
14.Governing law
These Terms are governed by the laws of Malaysia. The courts of Malaysia have jurisdiction over any dispute arising from them.
15.Contact
P.J.A.I. SOLUTIONS
Email: p.j.a.i.solutions@outlook.com
WhatsApp: +60 10-246 2991